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Contact Center Solutions
The Contact Center system insures centralized management of the phone calls, e-mails, faxes at the organization level and their correlation with the information needed to optimize the activity in the customer service relation efficiently using all communications as well as the human resources available within the organization.
The Contact Centers have the role of receiving a large number of contacts in order to achieve their marketing, sale, customer service, technical support objectives and other business objectives.
Main characteristics of the Contact Center system: